New Patient Registration

Please bring your NHS number, some photo ID and proof of your address (Utility bill, bank statement etc) to reception. If you do not have a medical card our receptionist can provide you with a registration form for you to complete. This form may also be used if you wish to register as an organ and/or blood donor.
NB:
You must supply: Photo ID & Proof of address

You will be asked to complete a questionnaire about your medical history. In addition, you will need a new patient check with a practice nurse for the registration process to be completed. Please book an appointment with the receptionist.

If you are taking any regular medication you will need an appointment to see the doctor before a repeat prescription can be issued.  Please bring along all your medicines to this appointment.

NEW:

We are required to provide a named and accountable GP for all patients.
Yours is the Registered and Usual GP automatically allocated when registering at Castle Healthcare Practice. If you require more information please ask at reception.  This may not necessarily be the GP that you choose to see.

Please use NG2 7RN if using a Sat Nav device to find the surgery

Practice Catchment Area

We welcome all patients living within our practice area and operate a non-discrimination policy.  Click on the link below to see our Catchment Area.

Castle's Catchment Area Map..docx

If you move outside of our practice catchment area you will be sent a letter asking you to re-register at a practice closer to your new home.

Changes to Personal Details

Please notify the receptionist of any change of address or telephone number. Please also let us have your mobile telephone number.  If you give consent for SMS messaging, we can contact you to send appointment reminders and other messages.

We will never send confidential patient data by SMS message.

Guide to GP Services

The Royal College of General Practitioners has produced a useful guide for patients about the services on offer at GP Surgeries and how to access them.  You can download the guide below.

A Patient Guide to GP Services

Online Services

Castle Healthcare Practice offers online services to all patients, including access to summary information in their GP record.

Online services do not replace traditional ways of contacting your GP over the phone or in person. They simply offer additional ways to interact with your GP, making it easier and more convenient.

For example, you can book and cancel appointments any time of the day, order your repeat prescription from home or at work, save yourself a trip to the GP practice, or look up your medications online.

In return, it's hoped the services will free up phone lines for people with no internet access, and enable GP practices to manage appointments and telephone calls more efficiently.

There are currently three transactional services available:

1. Booking and cancelling appointments
2. Repeat prescriptions
3. Access to Summary Care Record
4. Access to Detailed Coded Record

For more detailed information about the patient online services download the:

• Patient Online leaflet (PDF, 164kb)
• Patient Online FAQ leaflet (PDF, 188kb) 

You must register at reception for online access to these facilities.

Registration for online services is separate from registration with the GP practice. To register, just show a receptionist your photo ID. They will set up your request and hand over your own personal username and password. This account is usually activated within 24 hours. You are free to change your password at any time. This registration method ensures your identity can be verified by us and your personal details cannot be accessed by others.

I'm not good with the internet – where can I get help?

There are a number of different services for people who need internet training such as  UK online centres. Others are provided by local authorities, colleges and charities. The best place to start would be your local library. On this site we created simple tips and instructions that can help you to become a more confident internet user, including how to keep yourself and others safe online.

Click the link below for further information

GP2GP Transfer Info Sheet.pdf

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages:

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali
Farsi

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

Download the Temporary Resident Registration Form