IF WE ARE CLOSED
If you need to contact a doctor when the surgery is closed, please telephone NHS 111: (24 hours a day/365 days a year)
You should use NHS 111 if you need medical help but it is not an emergency. Call NHS 111 if:
- You need medical help fast but it is not an emergency
- You think you need to go to A&E or need another urgent care service
- You don’t know who to call or do not have a GP to call
- You need health information or reassurance about what to do next.
Your needs will be assessed and you will be given appropriate advice. If necessary, arrangements will be made for a consultation with a healthcare professional either at home or at:
NEMS Community Benefit Services Ltd at Platform One Practice, Station Street Notingham, NG2 3AJ.
For less urgent needs, contact the surgery or local pharmacist in the usual way.
Outside normal surgery hours (evenings, weekends and bank holidays) emergency cover for the practice is provided by NEMS Community Benefit Services Ltd Out of Hours service. The Out of Hours service provides medical care for patients that do not need Emergency Department Care. It is a service that is led by a range of clinical staff such as GPs, Nurses, Advanced Nurse Practitioners and Emergency care Practitioners.
This service is for problems which cannot wait until the next available surgery. You will be required to provide full information about your problem and will be expected if required to attend Platform One Practice (based on Station Street, Nottingham) if necessary. Advice may also be given if attending for a face to face appointment is not deemed to be required.
During out of hours you should telephone the practice and instructions will be provided on how to contact NEMS.
For other general medical advice you can always contact the NHS 111 service if you urgently need medical help or advice but it is not a life threatening situation.
WALK IN CENTRE (NURSE LED SERVICE)
The NHS Walk-in Centre is located on: London Road next to the BBC at Seaton House, City Link, Nottingham NG2 4LA.
This is a nurse led drop-in service offering health advice, information and treatment of minor ailments by experienced NHS nurses and health information advisors. The centre is open 365 days a year from 07:00 to 21:00 including Bank Holidays. No appointment is necessary.
You can call on 0115 883 8500 for more information.
EMERGENCY DEPARTMENT (A&E)
Emergency Departments are for patients with serious illnesses and injuries. We encourage patients to call the Practice or 111 for advice before going to A & E to ensure you receive the most appropriate care.
The Emergency Department is located at Queens Medical Centre, Derby Rd, Nottingham, NG7 2UH, telephone 0115 9249924.
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a life threatening medical emergency you should call 999.
Chest pains and / or shortness of breath constitute an emergency.