Changes to Castle General Practice Services as at 23rd March 2020
Access to the Practice
In an effort to stop the spread of COVID-19 we are asking all of our patients NOT TO ENTER THE PRACTICE unless you have a pre-arranged appointment or have been asked to collect something by one of our staff.
If you need to come to the practice:
· Come alone (for children or the elderly only come with one other person)
· Wait in your car until your appointment time
· Before coming to the practice wear clean clothes and ensure that you have washed your hands
· Be patient with our staff, at this difficult time!
If you have not been given direction to come to the Practice and you have seen this sign – please go back to your car and call the 0115 8832626 and we will try to deal with your enquiry.
Suspected COVID-19 Symptoms
If you suspect that you have any symptoms of COVID-19, please log on to https://111.nhs.uk/covid-19 and complete the online Coronavirus symptom checker. If you do not have online access, then please call 111.
Cancellation of all routine appointments
Due to the rapidly escalating situation with COVID – 19 we are cancelling all of our routine appointments from immediate effect.
If your clinical situation cannot wait or you have been told to make an appointment by our team then please call 0115 883 2626.
We will make every effort to resolve any issue that you may have over the telephone, only in exceptional circumstances, where we believe the issue should not/will not wait, will we advise you to come to the Practice.
Revised Practice Opening times
With immediate effect the Practice will only be open between 8am and 6.30pm Monday to Friday.
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
Telephone NHS 111
to inform them of your symptoms and recent travel
(Your GP Practice is unable to help you with symptoms of coronavirus and will direct you to the NHS 111 service)
For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS 111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances. These can be accessed at:
DO NOT ATTEND THE PRACTICE
WELCOME TO CASTLE HEALTHCARE PRACTICE
Welcome to Castle Healthcare Practice, we provide primary care services for West Bridgford and the surrounding areas. We welcome all patients living within our practice area. Click for Castle's Catchment Area Map
We hope that you will take your time to browse our website where you will find lots of useful information about the Practice and the services that we offer.
Castle Healthcare Practice is a teaching and training general practice located on Wilford Lane in West Bridgford, Nottingham. We are open 8am until 8pm Monday through to Thursday and 8am-6.30pm on Friday. Our Doctors, Nurses and Administration Team aim to offer the highest standard of patient-centred healthcare.
The Practice has mixture of male and female GPs who all provide pre-bookable appointments, telephone appointments and same day appointments. All same day appointments are dealt with via a telephone triage process and if it is deemed necessary a same day appointment will be booked with an appropriate medical professional.
We offer a range of appointments with our Nursing Team, these are provided by our Practice Nurses, Healthcare Assistants and Phlebotomists. They provide appointments for chronic illnesses such as Diabetes, Asthma, COPD, Heart Failure etc. We are fortunate to be able to work in liaison with specialist Diabetes nurses and Fracture nurses, who come into the Practice and provide services direct to our Patients.
The practice benefits from having other aligned provider services that work within the Practice; they are services such as Ultrasound, Diabetic Retinopathy, Aortic Aneurysm Screening and Orthopaedics. These are all services that are provided on site, which prevents patients having to travel to secondary care to receive this treatment. There is also a 100 hour Pharmacy and a physiotherapy service on site.
The building is fully DDA compliant and offers easy access for patients with mobility difficulties. The Practice benefits from having a lift which provides access from the car park, which has designated disabled car parking bays. We also have ramped access into the main entrance, which has automatic opening doors and the whole building is wheelchair accessible. We are registered with Disabled Go, to see our entry please click Disabled Go For patients who are hard of hearing, a hearing loop is available.
We have 119 car parking spaces at the practice and have dedicated parking bays for cycles and motor bikes. The Practice has partially funded the Local Link buses within West Bridgford area which regularly pick up and drop off at various locations around West Bridgford, including the surgery.
Please use NG2 7RN if using a Sat Nav device to find the surgery.
CQC Inspection Report - 21st January 2016
See Care Quality Commission Report tab on the right for full details
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BLOOD TEST 'SIT AND WAIT' APPOINTMENTS
Did you know appointments are available for blood tests without the need to book in advance?
Simply turn up at the surgery (Monday to Friday) between 08.00am - 12.30am and your blood test will be taken that morning in our 'Sit and Wait' Clinic.
(Please note: Your blood test MUST have been authorised by the doctor)
Whilst we endeavour to avoid delays these may on occasions be unavoidable but we will advise you of the current waiting time on arrival.
ADDITIONAL ACCESS TO EVENING AND WEEKEND APPOINTMENTS
As a Rushcliffe patient you can now access routine appointments in the evenings and at weekends. These appointments are best suited for things that will not need ongoing review by your usual practice.
You can book through your surgery during opening hours for appointments between 6.30pm and 8pm in the evening on weekdays and between 8.30am and 12.30pm at weekends. If you request one of these appointments, which are outside of usual working hours, you will be offered a slot with a Rushcliffe GP, Nurse or Healthcare Assistant at one of three locations across the borough. The location will depend on the day of your appointment.
The additional evening and weekend appointments will be available at:
- Castle Healthcare Practice in West Bridgford
- East Bridgford Medical Centre
- Keyworth Medical Practice
As you may not be seeing your usual GP, you will need to give consent for the GP you are seeing to have access to your medical records and to send information about your consultation back to your usual GP.
PLEASE NOTE THAT THESE ADDITIONAL APPOINTMENTS ARE
PRE-BOOKABLE AND CAN BE MADE BY CONTACTING YOUR OWN GP PRACTICE.
THERE IS NO WALK- IN SERVICE OFFERED
IF YOU REQUIRE URGENT ASSISTANCE BEFORE 8AM OR AFTER 6.30PM, PLEASE CALL 111.
Did you know you can book GP appointments, order repeat prescriptions and access other services on-line 24 hours a day?
First you will need to obtain a user name and password from reception. To authorise this access we will need to see two valid forms of ID, one of which must be photographic i.e. passport or driving licence.
(Site updated 24/03/2020)